Senior Software Development BA

Pets at Home; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Pets at Home is seeking a Senior Software Development Business Analyst to join our Product team. In a hybrid working model, you will shape digital solutions across our omnichannel Pet Care Platform and work closely with Product Owners, Developers, Testers and UX/UI teams.

You will lead business analysis from discovery to delivery, coach other BAs, and help improve our analysis capability while ensuring value for customers and colleagues.

Qualifications

• Extensive business analysis experience, including senior level responsibilities.
• Experience working within agile software delivery environments.
• Strong stakeholder management and communication skills.
• Ability to work confidently with both technical and non-technical teams.
• Experience managing complex requirements and multiple workstreams.
• Collaborative mindset with a passion for coaching and continuous improvement.

Responsibilities

• Leading business analysis activities from discovery through to delivery.
• Managing a team of Software BA.
• Working closely with Product Owners, Developers, Testers, UX/UI teams and stakeholders.
• Translating complex business requirements into user stories and actionable deliverables.
• Supporting backlog prioritisation and agile delivery across multiple squads.
• Identifying opportunities for improvement, innovation and business value.
• Coaching and mentoring Business Analysts, championing best practice across the team.
• Helping shape and strengthen our overall Business Analysis capability About you

Skills

Business Analysis

Agile delivery

Stakeholder management

Technical collaboration

Requirements management

Coaching & mentoring

Analytical thinking

Tools

Azure DevOps

Figma

CI/CD

Job description

Senior Software Development Business Analyst

Hybrid | Handforth Support Office | Permanent

Are you an experienced Business Analyst who thrives in agile software development environments? Do you enjoy turning complex problems into clear, actionable solutions while helping teams deliver great outcomes for customers and colleagues?

We're looking for a Senior Software Development Business Analyst to join our Product team and play a key role in shaping and delivering digital solutions across our omnichannel Pet Care Platform.

What you'll be doing

• Leading business analysis activities from discovery through to delivery
• Managing a team of Software BA
• Working closely with Product Owners, Developers, Testers, UX/UI teams and stakeholders
• Translating complex business requirements into user stories and actionable deliverables
• Supporting backlog prioritisation and agile delivery across multiple squads
• Identifying opportunities for improvement, innovation and business value
• Coaching and mentoring Business Analysts, championing best practice across the team
• Helping shape and strengthen our overall Business Analysis capability About you

You'll bring:

• Significant Business Analysis experience, including time in a senior-level role
• Experience working within agile software delivery environments
• Strong stakeholder management and communication skills
• The ability to work confidently with both technical and non-technical teams
• Experience managing complex requirements and multiple workstreams
• A collaborative mindset with a passion for coaching and continuous improvement
• Excellent analytical and problem-solving skills

Nice to have

• Business Analysis certifications
• Agile certifications
• Experience within retail, ecommerce or omnichannel environments
• Familiarity with tools such as Azure DevOps, Avion or Figma
• Knowledge of CI/CD software development practices

Why join us?

Youll be joining a collaborative Engineering function where you'll have the opportunity to influence exciting digital initiatives, support the growth of fellow analysts, and help deliver solutions that make a real difference to customers, colleagues and pets.

Ready to make an impact? We'd love to hear from you.