Senior Soft Services Contract Lead

CBRE; Chester; On-site; GBP 42,000 - 60,000; Full time

Job summary

CBRE Global Workplace Solutions is recruiting a Soft Services Contract Manager to join the team in Broughton, Chester. You will be responsible for the contract management of staff, operation and maintenance of all Soft services and building performance.

You will lead the Soft Services team, ensuring compliance with CBRE processes, directing staff and sub-contractors, and delivering weekly client reports. Strong leadership, communication and safety awareness are essential for success in this role.

Qualifications

• Excellent customer service skills.
• Strong leadership and ability to motivate a team of technicians/operatives.
• Good English and Mathematics, with strong organisational skills.

Responsibilities

• Responsible for the contract management of staff, operation and maintenance of all Soft services, project works and Building performance.
• Daily management of the Soft Services team including compliance with CBRE disciplinary processes and procedures.
• Direct, instruct and manage all CBRE staff under their control as well as SSP's ensuring compliance with working practices.
• Complete the weekly operations report to the client and attend weekly operations meetings and client meetings as requested.
• Ensure all matters impacting the smooth running of the building are reported to CBRE and the contracts Senior Management.
• Conduct regular reviews of operating procedures and implement improvements.
• Liaise with the client and CBRE Account Manager on contract issues.
• Ensure staff are trained and competent to deliver required services.
• Deliver effective business communication through management meetings and reporting.

Skills

Customer service

Leadership

Time management

English language

Health & safety awareness

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions is recruiting a Soft Services Contract Manager to join the team in Broughton, Chester. You will be responsible for the contract management of staff, operation and maintenance of all Soft services and building performance.

You will lead the Soft Services team, ensuring compliance with CBRE processes, directing staff and sub-contractors, and delivering weekly client reports. Strong leadership, communication and safety awareness are essential for success in this role.