Senior ServiceNow Project Leader - AI-Driven Solutions

Vallum Associates; Bournemouth; On-site; GBP 70,000 - 110,000; Full time

Job summary

Vallum Associates seeks an experienced ServiceNow Project Manager to lead complex professional services engagements and guide delivery teams. You will design scalable workflows and integrate AI into processes to drive customer value and long-term objectives.

The role requires ServiceNow certifications, PMP/Prince II, and a proven ability to workshop with stakeholders, validate technical deliverables, and mentor Engagement Managers to ensure high-quality outcomes.

Qualifications

• 8+ years of Professional Services / ServiceNow project management experience.
• Expertise in ServiceNow Platform, ITSM/ITOM/ITAM and platform workflows.
• ServiceNow certifications such as CSA, CAD, CIS.
• PMP or Prince II certifications.
• Leads large and complex engagements with delivery teams and provides technical guidance.
• Design scalable ServiceNow workflow solutions and architectures with AI integration.
• Facilitate workshops, assess current-state processes, and define future-state solutions.
• Apply AI tools to streamline workflows and support strategic initiatives.
• Review and validate technical deliverables and documentation.
• Coach and mentor Engagement Managers to ensure quality and value realization.

Skills

Project management

ServiceNow

ITSM

ITOM

ITAM

Platform workflows

Solution design

ServiceNow integrations

CSA

CAD

CIS

PMP

Prince2

Delivery leadership

Tools

CSA

CAD

CIS

Job description

Vallum Associates seeks an experienced ServiceNow Project Manager to lead complex professional services engagements and guide delivery teams. You will design scalable workflows and integrate AI into processes to drive customer value and long-term objectives.

The role requires ServiceNow certifications, PMP/Prince II, and a proven ability to workshop with stakeholders, validate technical deliverables, and mentor Engagement Managers to ensure high-quality outcomes.