Senior ServiceNow Program Lead - AI-Driven Solutions

Vallum Associates

Guildford

On-site

GBP 90,000 - 120,000

Full time

8 days ago

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Job summary

Vallum Associates is seeking an experienced ServiceNow Project Manager to lead large, complex engagements across professional services. The role requires strong delivery leadership, architecture input, and industry certifications (CSA/CAD/CIS, PMP/Prince II).

You will guide workshops, define future-state solutions, and drive AI-enabled process improvements within ServiceNow ecosystems. The ideal candidate has extensive ServiceNow experience, ability to mentor teams, and a track record of

Qualifications

8+ years of Professional Services / ServiceNow Projects management experience.
Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
ServiceNow Certifications (CSA/CAD/CIS).
PMP/Prince II certifications.
Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.