Senior ServiceNow Project Leader — AI-Driven Solutions

Vallum Associates; Stockport; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates seeks an experienced Engagement Manager to lead large ServiceNow projects and delivery teams. You will guide customers, design scalable workflows, and integrate AI into work processes to drive outcomes.

Responsibilities include conducting workshops, assessing current-state processes, and defining future-state solutions while ensuring quality across configurations, integrations, and testing.

Qualifications

• 8+ years of professional services and ServiceNow project management experience.
• Strong knowledge across ITSM/ITOM/ITAM and platform workflows.
• Experience designing scalable ServiceNow workflows and technical architectures.

Responsibilities

• Lead large, complex engagements and delivery teams while guiding customers.
• Design and align solutions to long-term customer objectives, integrating AI where appropriate.
• Conduct workshops, assess processes, and define future-state technical solutions.
• Review and validate technical deliverables including configurations, integrations, testing and documentation.
• Coach and mentor Engagement Managers to improve solution quality and customer value.

Skills

Program management

ServiceNow projects

Leadership

Workshops

Tools

ServiceNow Platform

Job description

Vallum Associates seeks an experienced Engagement Manager to lead large ServiceNow projects and delivery teams. You will guide customers, design scalable workflows, and integrate AI into work processes to drive outcomes.

Responsibilities include conducting workshops, assessing current-state processes, and defining future-state solutions while ensuring quality across configurations, integrations, and testing.