Senior ServiceNow Project Leader - AI-Driven Solutions

Vallum Associates; Slough; On-site; GBP 90,000 - 140,000; Full time

Job summary

Vallum Associates seeks a senior ServiceNow Projects Leader to drive delivery on complex engagements. You will oversee technical teams, design scalable workflows, and guide customers toward long-term objectives with architecture-aligned solutions.

You will conduct workshops, assess current-state processes, and apply AI to streamline workstreams while ensuring high-quality deliverables and value realization for clients.

Qualifications

• 8+ years of Professional Services / ServiceNow project management experience.
• Certifications: CSA/CAD/CIS, PMP or Prince II.
• Experience leading large, complex engagements and delivery teams.
• Design scalable ServiceNow workflows and architectures aligned to long-term objectives.
• Ability to conduct workshops and assess current-state processes.
• Experience applying AI to streamline workflows and generate insights.
• Review, guide and validate deliverables including configuration, integrations, testing and documentation.
• Coach and mentor Engagement Managers and Associates to ensure high quality and value realization.

Responsibilities

• Lead large and complex engagements and delivery teams with technical guidance.
• Design scalable ServiceNow workflows and platform architectures.
• Apply AI to improve processes, decision-making and problem-solving.
• Conduct workshops, assess as-is processes, define future-state solutions.
• Review deliverables: configurations, integrations, testing and docs.
• Coach and mentor engagement managers to drive customer value.

Skills

Project management

ServiceNow platform

ITSM

ITOM

ITAM

Platform workflows

Solution design

ServiceNow integrations

AI tools

Workshops facilitation

Technical leadership

Architectural design

Education

CSA/CAD/CIS

PMP/Prince II

Job description

Vallum Associates seeks a senior ServiceNow Projects Leader to drive delivery on complex engagements. You will oversee technical teams, design scalable workflows, and guide customers toward long-term objectives with architecture-aligned solutions.

You will conduct workshops, assess current-state processes, and apply AI to streamline workstreams while ensuring high-quality deliverables and value realization for clients.