Senior ServiceNow Program Manager - AI-Driven Solutions

Vallum Associates; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates seeks an experienced ServiceNow projects leader to drive large and complex engagements, providing technical leadership and delivery oversight. You will design scalable ServiceNow workflows and architectures aligned to long-term objectives, integrating AI into processes and decisions.

You will conduct workshops, assess current-state processes, define future-state solutions, review technical deliverables, and mentor teams to realize customer value through innovative service

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Experience with ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.

Responsibilities

• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying AI tools to streamline workflows and generate insights.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.

Skills

Project management

ServiceNow platform

ITSM

ITOM

ITAM

Platform workflows

Solution design

ServiceNow integrations

Education

PMP/Prince II certifications

ServiceNow Certifications (CSA/CAD/CIS)

Job description

Vallum Associates seeks an experienced ServiceNow projects leader to drive large and complex engagements, providing technical leadership and delivery oversight. You will design scalable ServiceNow workflows and architectures aligned to long-term objectives, integrating AI into processes and decisions.

You will conduct workshops, assess current-state processes, define future-state solutions, review technical deliverables, and mentor teams to realize customer value through innovative service