Senior ServiceNow Program Manager - AI-Driven Solutions

Vallum Associates; Hemel Hempstead; On-site; GBP 80,000 - 120,000; Full time

Job summary

Vallum Associates is seeking an experienced ServiceNow Delivery Lead to guide large-scale engagements from discovery through delivery. You will shape architecture, design scalable workflows, and drive value with AI-enabled processes across ITSM/ITOM/ITAM domains.

You will lead multi-disciplinary teams, conduct workshops, validate technical deliverables, and mentor junior managers to uphold high-quality, customer-centric solutions.

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Proficient in ServiceNow Platform, ITSM/ITOM/ITAM and Platform workflows.
• Certification in ServiceNow (CSA/CAD/CIS) preferred.
• PM/Prince II or PMP certifications.

Responsibilities

• Lead large and complex ServiceNow engagements and delivery teams with technical oversight.
• Design scalable ServiceNow workflow solutions and architectures aligned to long-term customer objectives, including AI integration.
• Conduct workshops, assess current-state processes, and define future-state technical solutions.
• Apply AI tools to streamline workflows, generate insights, and support strategic initiatives.
• Review and guide deliverables including configuration, integrations, testing and documentation.
• Coach and mentor Engagement Managers and Associate Engagement to drive solution quality and customer value.

Skills

ServiceNow Projects management

Project Management

ServiceNow Platform

ITSM

ITOM

ITAM

Platform workflows

Solution Design

ServiceNow integrations

ServiceNow Certifications

Job description

Vallum Associates is seeking an experienced ServiceNow Delivery Lead to guide large-scale engagements from discovery through delivery. You will shape architecture, design scalable workflows, and drive value with AI-enabled processes across ITSM/ITOM/ITAM domains.

You will lead multi-disciplinary teams, conduct workshops, validate technical deliverables, and mentor junior managers to uphold high-quality, customer-centric solutions.