Senior ServiceNow Program Lead - AI-Driven Delivery

Vallum Associates

Cardiff

On-site

GBP 90,000 - 130,000

Full time

8 days ago

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Job summary

Vallum Associates seeks an experienced ServiceNow Engagement Leader to guide large-scale ServiceNow programs from design through delivery. You will drive architecture, integration strategies, and AI-enabled workflow improvements to meet long-term customer objectives.

You will run workshops, validate deliverables, and mentor delivery teams to ensure high-quality outcomes. The role requires deep ServiceNow expertise, certifications, and a proven track record in professional services leadership for

Qualifications

8+ years of Professional Services / ServiceNow Projects management experience.
Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
ServiceNow Certifications (CSA/CAD/CIS).
PMP/Prince II certifications.
Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.

Responsibilities

Lead large and complex engagements and delivery teams with technical leadership.
Design scalable ServiceNow workflows and architectures aligned to customer objectives, including AI integration.
Conduct workshops, assess as-is processes, and define future-state solutions.
Review and validate deliverables: configuration, integrations, testing, documentation.
Coach and mentor Engagement Managers and Associates to boost quality and value realization.