Senior ServiceNow Delivery Leader | AI-Driven Workflows

Vallum Associates; Milton Keynes; On-site; GBP 90,000 - 120,000; Full time

Job summary

Vallum Associates seeks an experienced ServiceNow Program Lead to drive large, complex engagements. You will oversee delivery teams, design scalable workflows and architectures, and guide integrations, testing and documentation.

You will mentor Engagement Managers and ensure alignment with customer objectives, leveraging AI to streamline processes and generate insights for strategic value.

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Experience with ServiceNow Platform, ITSM/ITOM/ITAM and Platform workflows and integrations.
• ServiceNow Certifications CSA/CAD/CIS.
• PMP and/or Prince2 certifications.
• Ability to lead large, complex engagements and delivery teams with technical leadership.
• Design scalable ServiceNow workflows and technical architectures aligned to long-term objectives and AI integration.
• Conduct workshops, assess current-state processes, and define future-state technical solutions.
• Apply AI tools to streamline workflows, generate insights and support strategic initiatives.
• Review and guide technical deliverables including configuration, integrations, testing and documentation.
• Coach and mentor Engagement Managers and Associate Engagement for solution quality and value realization.

Responsibilities

• Lead and manage large ServiceNow programs and delivery teams.
• Design and implement scalable ServiceNow workflows and architectures.
• Guide integrations, testing and technical documentation.
• Coach Engagement Managers to ensure high-quality delivery and customer value.

Skills

Project management

ServiceNow Platform

ITSM

ITOM

ITAM

Platform workflows

Solution design

ServiceNow integrations

ServiceNow certifications

PMP

Prince2

Technical leadership

Delivery leadership

ServiceNow workflow design

Technical architecture design

AI integration

Workshop facilitation

Process assessment

Future-state design

AI tools

Workflow automation

Insights generation

Technical deliverables review

Configuration

Integrations

Testing

Technical documentation

Coaching

Mentoring

Customer value realization

Quality

Tools

ServiceNow

Job description

Vallum Associates seeks an experienced ServiceNow Program Lead to drive large, complex engagements. You will oversee delivery teams, design scalable workflows and architectures, and guide integrations, testing and documentation.

You will mentor Engagement Managers and ensure alignment with customer objectives, leveraging AI to streamline processes and generate insights for strategic value.