Senior ServiceNow Program Manager — AI-Driven Delivery

Vallum Associates

High Wycombe

On-site

GBP 75,000 - 110,000

Full time

8 days ago

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Job summary

Vallum Associates seeks a senior ServiceNow project manager with 8+ years in professional services to lead large engagements and guide delivery teams on ServiceNow ITSM/ITOM/ITAM, including integrations and platform design.

You will design scalable ServiceNow workflows and architectures aligned to customer objectives, integrating AI into work processes and decision-making, while guiding technical delivery and governance.

Qualifications

8+ years in Professional Services / ServiceNow project management.
Certified in CSA/CAD/CIS and PMP/Prince2.
Experience leading large delivery teams with technical guidance.
Ability to design scalable ServiceNow workflows and architectures.
Experience integrating AI into workflows.

Responsibilities

Leads large and complex engagements and delivery teams with technical leadership and customer guidance.
Design scalable ServiceNow workflow solutions and architectures aligned to long-term customer objectives, integrating AI into processes.
Conduct workshops, assess current-state processes, and define future-state technical solutions.
Apply AI tools to streamline workflows, generate insights and support strategic initiatives.
Review, guide and validate technical deliverables including configuration, integrations, testing and documentation.
Coach and mentor Engagement Managers and Associate Engagement to drive solution quality and customer value.