Senior ServiceNow Program Manager - AI-Driven Delivery

Vallum Associates; Nottingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

Vallum Associates in Nottingham seeks an accomplished Engagement Manager to lead large ServiceNow projects. You will oversee delivery teams, shape technical architecture, and guide customers from discovery through deployment.

The role demands extensive experience in ServiceNow platforms (ITSM/ITOM/ITAM), certifications (CSA/CAD/CIS), and PMP/Prince II, with a focus on scalable workflows and AI-enabled solutions. You will coach teams, ensure quality, and drive customer value.

Qualifications

• 8+ years of Professional Services / ServiceNow Project management experience.
• Experience with ServiceNow Platform, ITSM/ITOM/ITAM, and platform workflows.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams with technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.

Skills

Project Management

ServiceNow Platform

ITSM

ITOM

ITAM

Solution Design

ServiceNow integrations

ServiceNow Certifications

PMP

Prince II

Technical Leadership

Workshops facilitation

AI in workflows

Job description

Vallum Associates in Nottingham seeks an accomplished Engagement Manager to lead large ServiceNow projects. You will oversee delivery teams, shape technical architecture, and guide customers from discovery through deployment.

The role demands extensive experience in ServiceNow platforms (ITSM/ITOM/ITAM), certifications (CSA/CAD/CIS), and PMP/Prince II, with a focus on scalable workflows and AI-enabled solutions. You will coach teams, ensure quality, and drive customer value.