Managing Consultant / Senior Manager - ServiceNow HRSD (SC Cleared)

Capgemini Invent; Glasgow; Hybrid; GBP 70,000 - 120,000; Full time

Job summary

Capgemini Invent in the United Kingdom is seeking an experienced ServiceNow Architect to lead technology strategy and end-to-end platform implementations across large transformation programmes. You will shape platform roadmaps, supervise delivery teams, and act as a trusted advisor to senior stakeholders, while collaborating with global clients in Capgemini's ServiceNow ecosystem.

This role offers a clear path into senior technology leadership and requires certifications and deep ServiceNow

Qualifications

• ServiceNow certifications required (CSA, ITSM, HRSD; CTA/CMA beneficial).
• Experience with large global ServiceNow implementations or multiple end-to-end deployments.
• Deep technical knowledge of ServiceNow architecture and design.
• Ability to demonstrate ServiceNow HR/AI features to clients.

Responsibilities

• Own end-to-end architecture and design for ServiceNow implementations.
• Produce technical design documentation aligned with client requirements and platform best practices.
• Lead end-to-end engagements with delivery governance and stakeholder management.
• Drive responses to RFPs and RFIs, and deliver winning client presentations.

Skills

ServiceNow

Architecture design

Delivery leadership

Client advisory

HRSD

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

We are looking for an experienced ServiceNow Architect to join our growing Employee Experience and HR practice. This role sits at the intersection of technology leadership, client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.

You will play a pivotal role in shaping ServiceNow platform strategies, leading end-to-end implementations, and driving high-quality solution design across large‑scale transformation programmes.

This is an opportunity to develop from a ServiceNow architect, into a strategic technology leadership role, working with global clients while building your reputation within a leading consulting and transformation organisation.

Solution & Architecture Leadership

• Own the end‑to‑end architecture and solution design for ServiceNow implementations
• Produce and maintain technical design documentation, ensuring alignment with client requirements and platform best practices

Engagement & Delivery Ownership

• Lead end‑to‑end engagements, including delivery governance and stakeholder management
• Oversee delivery teams while not being directly responsible for configuration or development

Client advisory and strategy

• Define ServiceNow platform strategies and roadmaps for customers
• Act as a technology advisor, guiding customer leadership teams, programme stakeholders and delivery teams
• Liaise with ServiceNow representatives and ecosystem partners

Business development

• Lead responses to RFPs and RFIs, drive proposal development and deliver winning client presentations

What makes this role unique

• Opportunity to lead high‑impact transformation programmes across global enterprises
• Blend of architecture, advisory, and delivery leadership
• A clear pathway into senior technology leadership and sector ownership
• Work within Capgemini’s strong ServiceNow ecosystem and partnerships

YOUR PROFILE

Essential Experience & Certifications

• ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial)
• Proven experience working on:
• At least one large global / international ServiceNow implementation, OR
• Multiple end‑to‑end smaller ServiceNow deployments
• Deep technical expertise in the ServiceNow platform, across architecture and solution design.
• Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.

Key traits and capabilities

• Strong understanding of how technology decisions impact; user experience, operating models, ways of working and transformation delivery (programme and project level)
• Ability to operate as a trusted advisor to senior stakeholders
• A real desire to transition from hands‑on technical delivery into technology leadership and engagement ownership
• Has strong technical foundations but is moving into (or already in) an architect / leadership role
• Enjoys engaging with clients, shaping solutions, and influencing strategy
• Is motivated to build a reputation as a trusted technology leader within a sector

What You'll Love About Working Here

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.

We are delighted to have received the "Glassdoor Best Places to work UK’ accolade for 5 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page

NEED TO KNOW

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

We Are a Disability Confident Employer Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.