Senior Service Operations Manager - Core Operations

TN United Kingdom; Bristol; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading banking institution in Bristol is seeking a Senior Service Operations Manager to enhance their service operations. This role involves strategic management, leadership, and collaboration with external providers to ensure operational integrity and service excellence. The position offers hybrid working arrangements and a comprehensive benefits package, fostering a collaborative and inclusive environment.

Benefits

Hybrid and flexible working arrangements

Attractive reward and benefits package

Collaborative working environment

Inclusive organisation

Qualifications

• Experience in managing IT service delivery within a SIAM framework.
• Proficiency in ITSM tools and processes.
• Ability to analyse service performance data.

Responsibilities

• Manage L2 application support and collaborate with external service providers.
• Drive service excellence using SIAM and ITSM best practices.
• Lead service improvement initiatives aligned with business value streams.

Skills

Strategic management

Leadership

Communication

Continuous improvement

Service integration

Tools

ITSM tools

Job description

Social network you want to login/join with:

Senior Service Operations Manager - Core Operations, Bristol

col-narrow-left

Client:

TSB Bank

Location:

Bristol, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

facd665048f3

Job Views:

2

Posted:

19.05.2025

Expiry Date:

03.07.2025

col-wide

Job Description:

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference
The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Core Operations related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you’ll bring
• Strong strategic management skills to align IT services with business value streams.
• Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
• A deep understanding of SIAM and ITSM best practices to drive service excellence.
• A commitment to continuous improvement and the ability to drive change within TSB.
• Experience in managing IT service delivery within a SIAM framework.
• Proficiency in ITSM tools and processes, particularly those related to service integration and management.
• Understanding of core business operations and value streams to ensure relevant service delivery.
• Ability to analyse service performance data and metrics to inform strategic decisions.

What we offer in return
• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and myTSB benefits package, giving you more of what matters to you.
• A diverse, energising and collaborative working environment.
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
• A career that’s enriching and full of opportunities.

If this sounds right up your street, come and join our team. We make things happen!