IM Service Operations Manager

MBDA UK Ltd; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading defense organization is looking for a passionate Service Operations Manager to join their team. The ideal candidate will have a strong background in IT operations, focusing on customer service and innovation. This role involves leading teams, managing infrastructure services, and ensuring security compliance. The company offers a dynamic working environment with opportunities for personal development and a range of attractive benefits.

Benefits

Company Bonus

Car Allowance

Pension

Private Medical Insurance

Flexible working

Enhanced parental leave

Subsidised meals

Free parking

Qualifications

• Experience managing and developing IT teams.
• Extensive experience with workplace & infrastructure technology.
• Knowledge of data centre management and cybersecurity.

Responsibilities

• Lead continuous delivery of workplace & infrastructure services.
• Oversee vulnerability management and security compliance.
• Contribute to shaping the future of IT Operations.

Skills

Leadership

Decision Making

Compliance

Risk Mitigation

Cybersecurity

Tools

Microsoft Technologies

Windows OS

Exchange

Active Directory

Group Policy

Job description

Bristol

An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service, and have the dedication to support our community in a dynamic, fast-paced environment.

Job Title

Service Operations Manager

Salary

Circa £70,000 depending on experience

Location

Stevenage, Bolton, Bristol

Dynamic (hybrid) working

1-2 days per week on-site depending on business requirements.

Security Clearance

British Citizen. This role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. All successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), managed by the MBDA Personnel Security Team.

What we can offer you:

• Company Bonus: Bonus of up to 27% of base salary
• Car Allowance: £300 per calendar month
• Pension: maximum total (employer and employee) contribution of up to 14%
• Private Medical Insurance: Single Cover
• Flexible working: We welcome applicants seeking flexible arrangements
• Enhanced parental leave: Up to 26 weeks for maternity, adoption, and shared parental leave; enhancements available for paternity, neonatal leave, and fertility treatments
• Facilities: Subsidised meals, free parking, and more...

The opportunity:

We seek a detail-oriented, experienced Service Operations Manager with a strong background in workplace & infrastructure technologies.

Responsibilities include leading the continuous delivery of workplace & infrastructure services, overseeing vulnerability management, ensuring proactive risk mitigation, security compliance, and ongoing improvements to safeguard MBDA operations.

• Join a respected team recognized for professionalism, dedication, and flexibility.
• Work nationally and internationally, embracing cultural diversity.
• Contribute to shaping the future of IT Operations through innovation.
• Be part of a values-driven culture investing in personal development.

What we're looking for:

• Experience managing, mentoring, and developing IT teams.
• Ability to make effective decisions under pressure and resolve issues quickly.
• Extensive experience with workplace & infrastructure technology, including compliance and innovation.
• Leadership skills across diverse disciplines and international teams.
• Knowledge of data centre management, capacity, incident, and asset management.
• Proven experience with Microsoft technologies (Windows OS, Exchange, Active Directory, Group Policy).
• Broad understanding of servers, storage, and infrastructure applications.
• Understanding of cybersecurity threats and response strategies.
• Experience with software management and contract optimization (Microsoft Enterprise, Oracle).
• Experience working in multicultural environments, international harmonisation, and standard setting.

Our company: "Peace is not a given, Freedom is not a given, Sovereignty is not a given."

MBDA is a leading defence organisation supporting armed forces and partnering with governments to defend our nations. We foster employee networks like Gender Equality, Pride, and Neurodiversity, and encourage support and adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK), and Glassdoor, or visit our MBDA Careers website for more info.