IM Service Operations Manager

The Engineer UK; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the defence sector is seeking a passionate Service Operations Manager to enhance IT Operations. The role involves managing teams, ensuring compliance, and improving services in a dynamic environment. Ideal candidates will have expertise in workplace technologies and leadership skills across international teams.

Benefits

Bonus: Up to 27%

Car Allowance: £300/month

Pension: Up to 14% contribution

Private Medical Insurance: Single Cover

Flexible working arrangements

Enhanced parental leave

Subsidised meals

Free parking

Qualifications

• Experience managing and developing IT teams.
• Strong background in workplace & infrastructure technologies.

Responsibilities

• Lead delivery of workplace & infrastructure services.
• Oversee vulnerability management and ensure compliance.

Skills

Decision-making

Leadership

Expertise in workplace & infrastructure technologies

Knowledge of cybersecurity

Tools

Microsoft technologies

Job description

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Bristol

About The Job

An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service, and have the dedication to support our community in a dynamic, fast-paced environment.

Job Details

• Title: Service Operations Manager
• Salary: Circa £70,000 depending on experience
• Location: Bristol, Stevenage, Bolton
• Working Pattern: Hybrid (1-2 days on-site per week)
• Security Clearance: British Citizen, DV Clearance required. All candidates will undergo BPSS checks.

What We Can Offer You

• Bonus: Up to 27%
• Car Allowance: £300/month
• Pension: Up to 14% contribution
• Private Medical Insurance: Single Cover
• Flexible working arrangements
• Enhanced parental leave (up to 26 weeks for maternity, adoption, shared parental leave)
• Facilities: Subsidised meals, free parking, and more

The Opportunity

We seek a detail-oriented Service Operations Manager with a strong background in workplace & infrastructure technologies. Responsibilities include leading the delivery of workplace & infrastructure services, overseeing vulnerability management, ensuring compliance, and continuous improvement.

What We're Looking For

• Experience managing and developing IT teams
• Decision-making skills under pressure
• Expertise in workplace & infrastructure technologies, security standards
• Leadership skills across diverse, international teams
• Knowledge of data center management, Microsoft technologies, cybersecurity, and software contracts

About MBDA

MBDA is a leading defence organization supporting armed forces globally. We value diversity and encourage applicants to seek support or adjustments during recruitment.

Additional Details

• Seniority Level: Mid-Senior
• Employment Type: Contract
• Job Function: Management
• Industries: Defence, Manufacturing