Senior Service Manager - Construction Machinery (UK)

Zoomlion; Birmingham; On-site; GBP 55,000 - 85,000; Full time

Job summary

Zoomlion is seeking a Service Manager based in Wolverhampton, UK to lead after-sales service operations and safeguard service quality. You will monitor execution, coordinate resources across departments, and build a capable service team to meet headquarters expectations.

The role requires a Bachelor's degree or higher, strong industry experience in construction machinery, and fluent English or Chinese with solid communication and data analysis skills.

Qualifications

• Bachelor's degree or higher in business/engineering/manufacturing fields.
• 3+ years after-sales service experience in construction machinery; service manager experience preferred.
• Fluent in English and/or Chinese with good listening, speaking, reading and writing abilities.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Strong communication, organizational skills, data analysis and report writing abilities.

Responsibilities

• Monitor quality of service execution and process compliance; identify issues and report anomalies.
• Collect system issues, propose process optimizations and supervise implementation.
• Coordinate service resources and oversee cross-department collaboration.
• Build and manage customer service centers; monitor feedback transmission and complaint handling.
• Oversee department construction, recruitment, training and personnel development.
• Perform other key tasks assigned by HQ and superiors.

Skills

After-sales service

Service management

Team leadership

English proficiency

Data analysis

Microsoft Office

Education

Bachelor's degree

Engineering Machinery

Business Administration

Mechanical Manufacturing

National Trade

Tools

Word

Excel

PowerPoint

Job description

Zoomlion is seeking a Service Manager based in Wolverhampton, UK to lead after-sales service operations and safeguard service quality. You will monitor execution, coordinate resources across departments, and build a capable service team to meet headquarters expectations.

The role requires a Bachelor's degree or higher, strong industry experience in construction machinery, and fluent English or Chinese with solid communication and data analysis skills.