After-Sales Service Manager – Construction Machinery

Zoomlion; Wolverhampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

Zoomlion in Wolverhampton is seeking an experienced Service Manager to supervise after-sales service within the construction machinery division. You will monitor service execution quality, coordinate resources across departments, and build a high-performance service center to ensure customer satisfaction.

The ideal candidate has a Bachelor's degree, extensive after-sales leadership experience, fluency in English (or Chinese) and strong data analysis, communication, and organizational skills.

Qualifications

• Bachelor's degree or above in a relevant field such as Business Administration, Engineering Machinery, Mechanical Manufacturing, English or National Trade.
• Three+ years of after-sales service experience in the construction machinery industry and familiarity with service supervision systems.
• Fluent in English or Chinese with good listening, speaking, reading and writing abilities.
• Proficient in Microsoft Word, Excel, PowerPoint, etc.

Responsibilities

• Monitor the quality of service business execution and process compliance; report issues and major product quality anomalies.
• Collect system issues, propose process optimizations, and supervise implementation.
• Coordinate service resources across departments to address anomalies and optimize utilization.
• Build and manage customer service centers; monitor feedback transmission and complaint handling.
• Oversee department construction including recruitment, training, and personnel development.

Education

Bachelor's degree

Engineering Machinery background

National Trade background

Tools

MS Office

Job description

Zoomlion in Wolverhampton is seeking an experienced Service Manager to supervise after-sales service within the construction machinery division. You will monitor service execution quality, coordinate resources across departments, and build a high-performance service center to ensure customer satisfaction.

The ideal candidate has a Bachelor's degree, extensive after-sales leadership experience, fluency in English (or Chinese) and strong data analysis, communication, and organizational skills.