Service Manager

Zoomlion; Wolverhampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

Zoomlion in Wolverhampton is seeking an experienced Service Manager to supervise after-sales service within the construction machinery division. You will monitor service execution quality, coordinate resources across departments, and build a high-performance service center to ensure customer satisfaction.

The ideal candidate has a Bachelor's degree, extensive after-sales leadership experience, fluency in English (or Chinese) and strong data analysis, communication, and organizational skills.

Qualifications

• Bachelor's degree or above in a relevant field such as Business Administration, Engineering Machinery, Mechanical Manufacturing, English or National Trade.
• Three+ years of after-sales service experience in the construction machinery industry and familiarity with service supervision systems.
• Fluent in English or Chinese with good listening, speaking, reading and writing abilities.
• Proficient in Microsoft Word, Excel, PowerPoint, etc.

Responsibilities

• Monitor the quality of service business execution and process compliance; report issues and major product quality anomalies.
• Collect system issues, propose process optimizations, and supervise implementation.
• Coordinate service resources across departments to address anomalies and optimize utilization.
• Build and manage customer service centers; monitor feedback transmission and complaint handling.
• Oversee department construction including recruitment, training, and personnel development.

Education

Bachelor's degree

Engineering Machinery background

National Trade background

Tools

MS Office

Job description

Please note: Candidates without service experience in the construction machinery industry will not be accepted! We only consider candidates with industry experience!

Zoomlion has covered more than 100 countries and regions worldwide and has already made market arrangements to follow the Belt and Road initiative. Zoomlion products have been well sold to the markets in the Middle East, South America, Africa, Southeast Asia, Russia as well as many high-end markets in the USA, Europe and Australia. The company has subsidiaries in nearly 20 countries in East Asia, Southeast Asia and Europe, etc., also industrial and technological parks in Italy, Germany, India, Brazil and Belarus as well as more than 50 resident offices around the world. Zoomlion is ranked 4th globally in the machinery manufacturing industry.

Responsibilities

1. Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies.
2. Responsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization.
3. Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments.
4. Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling.
5. Responsible for department construction, coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel.
6. Other key tasks assigned by the headquarters and the superiors.

Qualifications

1. Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc.
2. Rich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems. Having experience as a service manager is preferred. [At least three years of experience in after-sales service industry and service team management.]
3. In addition to being proficient in the native language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities.
4. Proficient in Microsoft software such as Word, Excel, PowerPoint, etc.
5. Identifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility.

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