Service Manager

Zoomlion; Birmingham; On-site; GBP 55,000 - 85,000; Full time

Job summary

Zoomlion is seeking a Service Manager based in Wolverhampton, UK to lead after-sales service operations and safeguard service quality. You will monitor execution, coordinate resources across departments, and build a capable service team to meet headquarters expectations.

The role requires a Bachelor's degree or higher, strong industry experience in construction machinery, and fluent English or Chinese with solid communication and data analysis skills.

Qualifications

• Bachelor's degree or higher in business/engineering/manufacturing fields.
• 3+ years after-sales service experience in construction machinery; service manager experience preferred.
• Fluent in English and/or Chinese with good listening, speaking, reading and writing abilities.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Strong communication, organizational skills, data analysis and report writing abilities.

Responsibilities

• Monitor quality of service execution and process compliance; identify issues and report anomalies.
• Collect system issues, propose process optimizations and supervise implementation.
• Coordinate service resources and oversee cross-department collaboration.
• Build and manage customer service centers; monitor feedback transmission and complaint handling.
• Oversee department construction, recruitment, training and personnel development.
• Perform other key tasks assigned by HQ and superiors.

Skills

After-sales service

Service management

Team leadership

English proficiency

Data analysis

Microsoft Office

Education

Bachelor's degree

Engineering Machinery

Business Administration

Mechanical Manufacturing

National Trade

Tools

Word

Excel

PowerPoint

Job description

Please note: Candidates without service experience in the construction machinery industry will not be accepted! We only consider candidates with industry experience!

Vacancy: Service Manager-UK-Wolverhampton

Zoomlion has covered more than 100 countries and regions worldwide and has already made market arrangements to follow the Belt and Road initiative. Zoomlion products have been well sold to the markets in the Middle East, South America, Africa, Southeast Asia, Russia as well as many high-end markets in the USA, Europe and Australia. The company has subsidiaries in nearly 20 countries in East Asia, Southeast Asia and Europe, etc., also industrial and technological parks in Italy, Germany, India, Brazil and Belarus as well as more than 50 resident offices around the world. Zoomlion is ranked 4th globally in the machinery manufacturing industry.

Responsibilities

• 1. Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies.
• 2. Responsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization.
• 3. Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments.
• 4. Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling.
• 5. Responsible for department construction, coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel.
• 6. Other key tasks assigned by the headquarters and the superiors.

Qualifications

• 1. Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc.
• 2. Rich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems. Having experience as a service manager is preferred. [At least three years of experience in after-sales service industry and service team management.].
• 3. In addition to being proficient in the native language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities.
• 4. Proficient in Microsoft software such as Word, Excel, PowerPoint, etc.
• 5. Identifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility.

Please note: Candidates without service experience in the construction machinery industry will not be accepted! We only consider candidates with industry experience!