Senior Service Manager - Complex Needs, Multi-Site Travel

Caretech; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Blue Light Card

Stakeholder Pension

Free DBS Check

Annual Employee Awards

Evening Employee Recognition Schemes

Ongoing training and career progress

Job summary

CareTech is seeking a Senior Service Manager (Complex Needs) to provide operational and strategic leadership across Adults North services. This role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling lives in person-centred environments.

Occasional travel across Greater Manchester and surrounding regions is required. Key responsibilities include overseeing multiple services, leading development and transitions,

Qualifications

• Level 5 qualification in Health & Social Care (or equivalent).
• Management/Leadership qualification (Level 3+).
• Experience as a CQC Registered Manager.
• Multi-site management experience within complex needs services.
• Strong knowledge of person-centred, trauma-informed practice.
• Experience with safeguarding, inspections and statutory authorities.
• Financial and people management experience.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Oversee and support multiple supported living services.
• Lead service development, start-ups and transitions in partnership with Locality and New Business teams.
• Ensure services meet or exceed CQC and regulatory standards.
• Coach, mentor and develop Registered Managers, Service Managers and frontline teams.
• Build strong relationships with commissioners, local authorities and professionals.
• Manage budgets, risks, quality assurance and continuous service improvement.
• Contribute to regional Senior Management Team discussions.
• Lead or support complex HR investigations when required.

Skills

Leadership

Communication

People management

Decision making

Calm under pressure

Trauma-informed practice

Education

Level 5 qualification in Health & Social Care

Management/Leadership qualification (Level 3+)

Job description

CareTech is seeking a Senior Service Manager (Complex Needs) to provide operational and strategic leadership across Adults North services. This role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling lives in person-centred environments.

Occasional travel across Greater Manchester and surrounding regions is required. Key responsibilities include overseeing multiple services, leading development and transitions,