Service Manager

Caretech; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Blue Light Card

Stakeholder Pension

Free DBS Check

Annual Employee Awards

Evening Employee Recognition Schemes

Ongoing training and career progress

Job summary

CareTech is seeking a Senior Service Manager (Complex Needs) to provide operational and strategic leadership across Adults North services. This role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling lives in person-centred environments.

Occasional travel across Greater Manchester and surrounding regions is required. Key responsibilities include overseeing multiple services, leading development and transitions,

Qualifications

• Level 5 qualification in Health & Social Care (or equivalent).
• Management/Leadership qualification (Level 3+).
• Experience as a CQC Registered Manager.
• Multi-site management experience within complex needs services.
• Strong knowledge of person-centred, trauma-informed practice.
• Experience with safeguarding, inspections and statutory authorities.
• Financial and people management experience.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Oversee and support multiple supported living services.
• Lead service development, start-ups and transitions in partnership with Locality and New Business teams.
• Ensure services meet or exceed CQC and regulatory standards.
• Coach, mentor and develop Registered Managers, Service Managers and frontline teams.
• Build strong relationships with commissioners, local authorities and professionals.
• Manage budgets, risks, quality assurance and continuous service improvement.
• Contribute to regional Senior Management Team discussions.
• Lead or support complex HR investigations when required.

Skills

Leadership

Communication

People management

Decision making

Calm under pressure

Trauma-informed practice

Education

Level 5 qualification in Health & Social Care

Management/Leadership qualification (Level 3+)

Job description

Senior Service Manager (Complex Needs) Department: Adults North Location: Regional - travel required across Greater Manchester, Yorkshire, North Wales Salary: £(phone number removed) plus £#####.00 car allowance + bonuses 'Extraordinary Days, Every Day'

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person-centred lives.

Key Responsibilities

• Oversee and support multiple supported living services
• Lead service development, start-ups and transitions in partnership with Locality and New Business teams
• Ensure services meet or exceed CQC and regulatory standards
• Coach, mentor and develop Registered Managers, Service Managers and frontline teams
• Build strong relationships with commissioners, local authorities and professionals
• Manage budgets, risks, quality assurance and continuous service improvement
• Contribute to regional Senior Management Team discussions
• Lead or support complex HR investigations when required

Essential Requirements

• Level 5 qualification in Health & Social Care (or equivalent)
• Management/Leadership qualification (Level 3+)
• Experience as a CQC Registered Manager
• Multi-site management experience within complex needs services
• Strong knowledge of person-centred, trauma-informed practice
• Experience with safeguarding, inspections and statutory authorities
• Financial and people management experience
• Full UK driving licence and access to own vehicle
• Strong leadership, communication and decision-making skills
• Calm, resilient and values-driven
• Passionate about empowering people with complex needs
• High standards of integrity, professionalism and accountability

Additional Information

• Flexible working required, including occasional evenings/weekends
• Enhanced DBS required
• Commitment to safeguarding, equality and ongoing professional development

What We Offer

• Recommend A Friend Bonus
• Free DBS Check
• Blue Light Card
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards
• Evening Employee Recognition Schemes
• Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend's grant

About CareTech

CareTech Community Services Ltd, established in#####4, is one of the largest providers of specialist social care services supporting adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7-10 days. Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality A#####010. Greater Manchester - Service Manager [SYS-27239] North Yorkshire - Service Manager [SYS-27239] South Yorkshire - Service Manager [SYS-27239