Senior Service Leader & Registered Manager

S1jobs; Inverness; On-site; GBP 34,000 - 38,000; Full time

Job summary

SNAP is recruiting a Service Manager to lead the day-to-day delivery of our services across Highland offices, including Inverness. This senior role combines strategic oversight with hands-on leadership to support our staff, meet regulatory requirements and ensure person-centred care for children, young people, adults and families.

You will work with the Chief Officer to shape service quality, workforce development and sustainable growth, while maintaining strong safeguarding, compliance and

Qualifications

• Experience leading regulated care or support services.
• Experience supervising, motivating and developing staff.
• Sound safeguarding, risk management and quality standards knowledge.
• Excellent communication and relationship-building skills.
• Ability to make balanced decisions in a changing environment.

Responsibilities

• Lead day-to-day delivery of services and support.
• Develop the operational team and ensure safe, high-quality delivery.
• Oversee safeguarding, regulatory compliance and quality assurance.
• Support recruitment, induction, supervision and training.
• Build relationships with children, families and partner professionals.
• Manage referrals, reviews, incidents, complaints and improvements.
• Fulfil Registered Manager responsibilities for SNAP's services.

Skills

Leadership

Communication

Decision making

Organisation

Safeguarding knowledge

Education

Health and social care qualification

SVQ Level 3 / HNC

Job description

SNAP is recruiting a Service Manager to lead the day-to-day delivery of our services across Highland offices, including Inverness. This senior role combines strategic oversight with hands-on leadership to support our staff, meet regulatory requirements and ensure person-centred care for children, young people, adults and families.

You will work with the Chief Officer to shape service quality, workforce development and sustainable growth, while maintaining strong safeguarding, compliance and