Service Manager

SNAP Special Needs Action Project; Ness-side; On-site; GBP 42,000 - 56,000; Full time

Job summary

SNAP Special Needs Action Project seeks a Service Manager to lead day-to-day service delivery across Highlands services in Inverness. You will support the operational team, ensure person-centred care, and maintain compliance with safeguarding and regulatory standards.

You will work closely with the Chief Officer, lead service development, and manage resources to sustain high-quality outcomes for children, young people, adults and families.

Qualifications

• Experience in leading regulated care or support services.
• Solid understanding of safeguarding, risk management and quality in care settings.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead the day-to-day delivery of SNAP's services and support the operational team.
• Oversee safe, high-quality service delivery and ensure needs, risk assessments and plans are understood.
• Ensure safeguarding, regulatory compliance and quality assurance standards are maintained.
• Support recruitment, induction, supervision, appraisal and staff development.
• Develop and maintain strong relationships with staff, families and professionals.
• Oversee referrals, reviews, incidents, complaints and service improvement actions.
• Represent leadership in planning services, staffing and resource management.

Skills

Staff leadership

Regulatory knowledge

Risk management

Safeguarding

Communication

Education

Registered Manager status or equivalent

Job description

We're recruiting a Service ManagerHelp us make a difference to children, young people, adults and families across Highland.SNAP is looking for an experienced, compassionate and enthusiastic Service Manager to help lead our services and support our team through the next stage of SNAP's development.This is a senior role - but we're not looking for someone who wants to lead from behind a desk.We're looking for someone who wants to understand our services, know our staff, meet our families and see first-hand the difference SNAP makes.

About the role

This is an important role at the heart of SNAP. Our Service Manager leads the day-to-day delivery of our services, supports and develops our operational team, and helps make sure that every service is safe, well organised, person-centred and responsive to the people and families who rely on us.SNAP is registered with the Care Inspectorate as a support service (not care at home). The successful candidate will take on the responsibilities of Registered Manager for this service, working closely with the Care Inspectorate and meeting relevant SSSC requirements. You will be part of SNAP's leadership team and will work directly with the Chief Officer to support service quality, workforce development and future growth.

What you'll be doing

• Leading and supporting staff and volunteers across SNAP's services.
• Overseeing safe, high-quality service delivery and ensuring individual needs, risk assessments and support plans are understood and followed.
• Maintaining strong safeguarding, regulatory, health and safety and quality assurance standards.
• Supporting recruitment, induction, supervision, appraisal, training and staff development.
• Building positive relationships with children, young people, adults, families, carers and professionals.
• Overseeing referrals, reviews, incidents, complaints and service improvement actions.
• Working with the Chief Officer and wider team to develop services, plan staffing and manage resources responsibly.
• Undertake the responsibilities of Registered Manager for our regulated services.

Who we're looking for

You don't need to come from one particular type of organisation.You might currently work in social care, children's services, disability services, community support or another related field.What we really want is someone who combines experience and professional confidence with compassion and common sense.You'll be someone who can make difficult decisions when needed, but who also listens.Someone who understands regulation and quality, without losing sight of the individual person behind the paperwork.And someone who believes that supporting and developing a team is every bit as important as directing one.Experience of leading regulated care or support services would be particularly valuable.You will need to hold, or be able to meet, the appropriate qualification and registration requirements for the Registered Manager role. We are happy to discuss supporting the right candidate to complete an additional qualification where appropriate.

• Experience of leading or delivering care, support or similar services for children, young people or adults with additional support needs or learning disabilities.
• Experience of supervising, motivating and developing staff.
• A sound understanding of safeguarding, risk management and quality in care or support settings.
• Excellent communication and relationship-building skills.
• Strong organisation, resilience and the ability to make balanced decisions in a changing environment.

Where you'll work

The role will be based across SNAP's offices at Drummond School and Seafield Road, Inverness. Following an initial 12-week period, there may be some flexibility for home working where this suits the needs of the role and the organisation. The role may also involve some travel associated with SNAP services, activities and meetings.

Why SNAP?

Because this is a job where you can see the difference you make.This is an opportunity to take on a genuinely influential role within a well-established Highland charity, joining SNAP at an important point in its development.You'll be part of a committed and experienced staff and volunteer team, within an organisation that has strong roots in the Highland community and is continuing to evolve in response to what children, young people, adults and families need.

• help shape how SNAP's services develop for the future;
• play a key role in maintaining the quality and sustainability of our services;
• develop and improve services in response to changing needs;
• be part of an organisation where relationships, community and the people we support really matter.

If you're looking for your next leadership role and want it to be somewhere that genuinely matters, we'd love to hear from you.