Senior Service Designer — Public Sector, Remote & Flexible

Hackajob Ltd; Leeds; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working hours

Part-time remote working

Cycle to Work scheme

Healthcare cash plan

Job summary

Hackajob Ltd in Leeds is seeking an expert Senior Service Designer to lead end-to-end public service design initiatives. You will map landscapes, engage stakeholders, and drive service improvements from policy intent to digital delivery.

SC clearance may be required, and you will mentor other designers to build internal standards. The role emphasizes strategic and tactical capability across the full service lifecycle, including prototyping with Figma and GOV.UK tooling, and influencing clients

Qualifications

• Expert Senior Service Designer with strong experience in end-to-end public service design.
• Experience mapping existing service landscapes and identifying user and business needs.
• Experience with consulting including stakeholder groups and delivering analysis.
• Evidence of successful Service Design case studies delivering measurable outcomes.
• SC clearance will be required if successful.

Responsibilities

• Apply a holistic Service Design lens across technology, policy, process, and organisation to design and deliver public services.
• Lead design maturity by facilitating the design process, communicating complex service decisions, and setting strategic expectations with senior stakeholders.
• Design, prototype, and test seamless online and offline services aligned to organisational, service, and user outcomes.
• Champion Service Design across our business through community participation, training, briefings, coaching, and mentoring.
• Build trust with clients by demonstrating the value of Service Design and understanding their strategic needs for service improvement.
• Support our commercial team by contributing Service Design thinking and reviewing bids related to service transformation and user-centred design.

Skills

Public service design

Stakeholder management

Coaching

Mentoring

Consulting

Strategy

Tools

Figma

GOV.UK prototyping kit

LESS

UX UI Design

Network

Job description

Hackajob Ltd in Leeds is seeking an expert Senior Service Designer to lead end-to-end public service design initiatives. You will map landscapes, engage stakeholders, and drive service improvements from policy intent to digital delivery.

SC clearance may be required, and you will mentor other designers to build internal standards. The role emphasizes strategic and tactical capability across the full service lifecycle, including prototyping with Figma and GOV.UK tooling, and influencing clients