Senior Service Designer — Hybrid & Public Sector Impact

Netcompany; Leeds; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Pension & life assurance

Certifications supported

Retail discounts

Employee Resource Groups

Job summary

Netcompany is seeking a Senior Service Designer to deliver high-profile digital products and services for UK public sector organisations and major private clients. You will work across user, technical and business operations to meet user needs, deliver business impact and societal benefits.

You will lead design workshops, collaborate with stakeholders, and rapid prototype with users to shape end-to-end service delivery while advancing in agile teams.

Qualifications

• Experience delivering in the UK public sector to GDS standards and passing Service Standard Assessments.
• Ability to coach team members to deliver outstanding digital services.
• Strong client relationships and cross-team collaboration across organisations.
• Clear communication of complex business and technical challenges to diverse audiences.

Responsibilities

• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
• Understand user, business needs and requirements and the wider operational and organisation context
• Analyse user needs and business objectives in highly complex service areas
• Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
• Help to define vision and outcomes for products, services and programmes
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with users

Skills

Service design leadership

Agile delivery

Stakeholder management

GDS standards

Job description

Netcompany is seeking a Senior Service Designer to deliver high-profile digital products and services for UK public sector organisations and major private clients. You will work across user, technical and business operations to meet user needs, deliver business impact and societal benefits.

You will lead design workshops, collaborate with stakeholders, and rapid prototype with users to shape end-to-end service delivery while advancing in agile teams.