Senior Service Designer: Public Sector Innovation Lead

Scrumconnect Limited; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

Scrumconnect Consulting invites a Senior Service Designer to lead end-to-end service design for the Discovery and alpha phases within UK government digital delivery. You will work at the intersection of user needs, policy intent and technical constraints, collaborating with researchers, analysts and architects to deliver evidence-based service designs.

The role requires SFIA Level 5 capabilities, experience in Agile multidisciplinary teams, and the ability to mentor junior designers while

Qualifications

• Significant experience as a Service Designer in UK public sector or government digital delivery.
• Proficient with service design artefacts including blueprints, journey maps and ecosystem maps.
• Knowledge of accessibility standards (WCAG 2.2) and inclusive design principles.

Responsibilities

• Lead end-to-end service design activities across the discovery and alpha phases.
• Facilitate co-design workshops with users, policy teams and technical stakeholders.
• Produce service design artefacts including blueprints, journey maps and ecosystem maps.
• Collaborate with user researchers to base designs on user evidence.

Skills

Service design

Co-design workshops

Public sector experience

User researchers collaboration

GDS Service Standard

Accessibility WCAG 2.2

Agile teams

Mentoring

SFIA Level 5

Tools

Miro

FigJam

Figma

Job description

Scrumconnect Consulting invites a Senior Service Designer to lead end-to-end service design for the Discovery and alpha phases within UK government digital delivery. You will work at the intersection of user needs, policy intent and technical constraints, collaborating with researchers, analysts and architects to deliver evidence-based service designs.

The role requires SFIA Level 5 capabilities, experience in Agile multidisciplinary teams, and the ability to mentor junior designers while