Senior Service Designer

Public Sector Resourcing; Leeds; Hybrid; GBP 73,800 - 101,475; Part time

Job summary

A leading public service organization is seeking a Senior Service Designer for a 6-month contract in Leeds, United Kingdom. The role involves understanding user needs, designing services, and delivering high-impact solutions. Ideal candidates will demonstrate experience in service design and strong stakeholder management skills. This hybrid position requires some on-site presence in Leeds and offers an opportunity to contribute meaningfully to the public sector.

Qualifications

• Demonstrable service-desing experience and proven track record.
• Ability to create high-quality service-design deliverables.
• Strong communication and stakeholder management skills.

Responsibilities

• Help people move into work and support workforce participation.
• Understand user needs and design services that meet them.
• Lead workshops to drive actionable outcomes.

Skills

Service design

Stakeholder management

Prototyping methods

Research methods

Workshop facilitation

Job description

Join to apply for the Senior Service Designer role at Public Sector Resourcing

Contract: 6 month (Inside IR35). Hybrid working with 3 days per week in Leeds – United Kingdom.

About the Department

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child‑maintenance policy. As the UK’s largest public service department it administers the State Pension and a range of working‑age, disability and ill‑health benefits to around 20 million claimants and customers. DWP operates on a scale that is unmatched in Europe and most people in Britain interact with it at some point in their lives.

Responsibilities

• Help people move into work and support those already in work to progress, with the aim of increasing overall workforce participation.
• Help people plan and save for later life, while providing a safety net for those who need it.
• Provide effective, efficient and innovative services to millions of claimants, including the most vulnerable in society.
• Improve the experience of our services while maximising value for money for taxpayers.
• Understand user needs and design services that meet them, collaborating with multidisciplinary teams.
• Demonstrate good working knowledge of service design in practice.
• Analyse research findings, data, insights, critical thinking and concept generation.
• Lead workshops to drive actionable outcomes.
• Align and support communication with product owners and policy colleagues to define customer journeys and articulate the vision for products and services.
• Understand as‑is service design, identify improvement opportunities and analyse pain points within services.
• Build design solutions that fulfil user needs and business outcomes.
• Use prototyping methods to communicate ideas and concepts with real users, encouraging collaboration and iterative development.

Qualifications & Experience

• Demonstrable service‑design experience and a proven track record of implementing best‑practice service‑design practices.
• Ability to create high‑quality service‑design deliverables, including personas, experience maps, insights packs, user flow maps and service blueprints.
• Strong communication and stakeholder management skills.
• Experience leading a small team of service designers or working with senior stakeholders to establish service‑design methods.
• Strong grasp of qualitative and quantitative research methods and ability to work with researchers to conduct studies.
• Experience leading workshops to drive actionable outcomes and influencing product decisions.
• Knowledge of the public‑sector context and policy impact on service design.

Please be aware that this role can only be worked within the UK and not overseas.

Job Details

• Seniority Level: Mid‑Senior
• Employment Type: Contract
• Job Function: Information Technology
• Industries: Staffing and Recruiting