Senior Service Designer - Public Sector & Innovation

Scrumconnect Limited; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working

Job summary

Scrumconnect Consulting in London seeks a Senior Service Designer to design end-to-end public services that work for users and organisations. You will consider offline steps, operations and policy beyond the screen.

Join a team that collaborates with researchers and stakeholders to deliver services that meet government standards and accessibility needs, while mentoring junior designers.

Qualifications

• Significant experience as a service designer on complex services.
• Strong journey mapping, service blueprinting and facilitation skills.
• Experience working across organisational boundaries with senior stakeholders.
• Experience working in multidisciplinary agile teams.
• Ability to base design decisions on research and evidence.
• Clear communication of complex ideas, both visually and in writing.
• UK government or public sector experience.
• Experience taking services through GDS service assessments.
• Experience designing services that involve policy or regulatory change.

Responsibilities

• Map end-to-end services and user journeys, across digital and non-digital channels.
• Create service blueprints showing the front stage and back stage of a service.
• Work with user researchers to understand user needs and pain points.
• Run workshops with policy, operational and technical stakeholders to design better services.
• Identify opportunities to simplify services and remove unnecessary steps.
• Prototype and test service concepts, and iterate based on evidence.
• Make sure services meet the GDS Service Standard and accessibility needs.
• Support and mentor other designers.

Skills

Journey mapping

Service blueprinting

Facilitation

Stakeholder management

Research-driven design

Clear communication

Public sector experience

GDS assessments

Policy change design

Job description

Scrumconnect Consulting in London seeks a Senior Service Designer to design end-to-end public services that work for users and organisations. You will consider offline steps, operations and policy beyond the screen.

Join a team that collaborates with researchers and stakeholders to deliver services that meet government standards and accessibility needs, while mentoring junior designers.