Senior Service Designer — End-to-End Public Services

Service Design Magazine; England; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Scrumconnect Consulting is seeking a Senior Service Designer to shape end-to-end public services. You will look beyond screens to the whole service, including offline steps, operations and policy, ensuring usability and compliance across channels.

You will map journeys, create service blueprints, run workshops with policy, operations and technical stakeholders, and mentor other designers. The role requires evidence-based decision making and strong communication of complex ideas.

Formación

• Significant experience as a service designer for complex services.
• Proven ability to map journeys and create service blueprints.
• Experience facilitating workshops with cross-functional stakeholders.
• Experience working in multidisciplinary agile teams.
• Ability to base design decisions on research and evidence.
• Clear communication of complex ideas, both visually and in writing.

Responsabilidades

• Map end-to-end services and user journeys across digital and non-digital channels.
• Create service blueprints showing front and back stage of a service.
• Collaborate with user researchers to understand needs and pain points.
• Run workshops with policy, operations and technical stakeholders to improve services.
• Identify opportunities to simplify services and remove unnecessary steps.
• Prototype and test service concepts and iterate based on evidence.
• Ensure services meet accessibility and government standards.
• Support and mentor other designers.

Conocimientos

journey mapping

service blueprinting

facilitation

stakeholder management

agile teams

research-based design

communication

Descripción del empleo

Scrumconnect Consulting is seeking a Senior Service Designer to shape end-to-end public services. You will look beyond screens to the whole service, including offline steps, operations and policy, ensuring usability and compliance across channels.

You will map journeys, create service blueprints, run workshops with policy, operations and technical stakeholders, and mentor other designers. The role requires evidence-based decision making and strong communication of complex ideas.