Public Sector Service Design Lead

Scrumconnect Ltd; Greater London; Presencial; GBP 65.000 - 95.000; Jornada completa

Descripción de la vacante

Scrumconnect Consulting in London is seeking a Lead Service Designer to set the design vision for complex public services. You will lead designers, shape end-to-end services across organisations, and influence senior stakeholders on how services should work.

The role requires deep experience in service mapping, blueprinting, and facilitation within agile teams, plus knowledge of the GDS Service Standard and public sector context.

Formación

• Extensive experience as a service designer, including leading other designers.
• Experience designing complex services spanning several organisations.
• Strong skills in service mapping, blueprinting and facilitation.
• Experience influencing senior stakeholders and policy decisions.
• Experience working in multidisciplinary agile teams.
• Knowledge of the GDS Service Standard.
• UK government or public sector experience.
• Experience leading services through GDS service assessments.
• Experience designing services involving regulation or data sharing.

Responsabilidades

• Set the service design vision and approach for one or more teams.
• Lead the design of end-to-end services across digital, offline and operational channels.
• Create service maps, blueprints and target service models.
• Work with senior policy and operational leaders to align services with user needs and policy intent.
• Lead and develop other designers, setting quality and ways of working.
• Make sure services meet the GDS Service Standard and accessibility needs.
• Lead teams through GDS service assessments.
• Contribute to the wider design community and practice.

Conocimientos

Lead designer supervision

Service design

Stakeholder influence

Agile teams

Descripción del empleo

Scrumconnect Consulting in London is seeking a Lead Service Designer to set the design vision for complex public services. You will lead designers, shape end-to-end services across organisations, and influence senior stakeholders on how services should work.

The role requires deep experience in service mapping, blueprinting, and facilitation within agile teams, plus knowledge of the GDS Service Standard and public sector context.