Senior Service Designer — Hybrid, SC-Cleared, Public Sector

83zero Ltd; Urmston; Hybrid; GBP 70,000 - 82,000; Full time

Benefits offered by this job

Healthcare options

Bonus

Hybrid working

Career development

Job summary

83zero Ltd is seeking a Senior Service Designer with active SC clearance for a hybrid role in Manchester. You will lead end-to-end service design across complex digital transformation programmes for public sector clients.

You’ll apply GDS standards and inclusive, user-centred design to shape services that are accessible and impactful, while mentoring junior designers and collaborating with cross-functional teams.

Qualifications

• Senior Service Designer with active SC clearance.
• Experience in complex digital transformation projects.
• Strong knowledge of GDS standards and accessible design.

Responsibilities

• Lead end-to-end service design activities from discovery to delivery.
• Design digital services around user needs and business objectives.
• Apply GDS standards, accessibility and inclusive design principles.
• Plan and facilitate workshops, stakeholder sessions and design sprints.
• Collaborate with multidisciplinary teams including UX/UI Designers, Researchers, PO and Developers.
• Use research and service mapping to identify opportunities and improve experiences.
• Support and mentor junior designers and contribute to the design community.

Skills

SC clearance

GDS standards

User-centred design

Workshop facilitation

Stakeholder engagement

Job description

83zero Ltd is seeking a Senior Service Designer with active SC clearance for a hybrid role in Manchester. You will lead end-to-end service design across complex digital transformation programmes for public sector clients.

You’ll apply GDS standards and inclusive, user-centred design to shape services that are accessible and impactful, while mentoring junior designers and collaborating with cross-functional teams.