Public Sector Service Designer | SC Cleared | Hybrid UK

Opus Recruitment Solutions Limited; United Kingdom; Hybrid; GBP 59.000 - 72.000; Vollzeit

Benefits dieser Stelle

Benefits package

Professional development opportunities

Hybrid UK-wide working

Zusammenfassung

Opus Recruitment Solutions Limited is seeking an experienced Service Designer for a 12-month fixed-term contract. The role covers UK-wide projects with hybrid working options and requires active SC clearance.

You will shape and improve user journeys across complex services, collaborating with researchers, analysts and delivery teams to deliver measurable service improvements. You will create service blueprints and journey maps, facilitate workshops, and champion accessibility and best-practice

Qualifikationen

• Proven experience as a Service Designer in complex organisations.
• Strong understanding of Human-Centred Design and Government Digital Service (GDS) principles.
• Experience producing service blueprints, journey maps and design artefacts.

Aufgaben

• Design end-to-end services across multiple touchpoints and channels.
• Map current and future-state service journeys.
• Facilitate workshops and co-design sessions with stakeholders and users.
• Apply user-centred design principles to solve complex business challenges.
• Translate user research insights into actionable service improvements.
• Create service blueprints, ecosystem maps and customer journey maps.
• Collaborate with delivery and technical teams to ensure services are practical and achievable.
• Contribute to service assessments and digital transformation initiatives.
• Champion accessibility, inclusivity and best practice design standards.

Jobbeschreibung

Opus Recruitment Solutions Limited is seeking an experienced Service Designer for a 12-month fixed-term contract. The role covers UK-wide projects with hybrid working options and requires active SC clearance.

You will shape and improve user journeys across complex services, collaborating with researchers, analysts and delivery teams to deliver measurable service improvements. You will create service blueprints and journey maps, facilitate workshops, and champion accessibility and best-practice