Senior Service Designer

83zero Ltd; Manchester; Hybrid; GBP 70,000 - 82,000; Full time

Benefits offered by this job

Excellent Benefits

Healthcare options

Performance bonus

Hybrid working

Job summary

83zero Ltd in Manchester is seeking a Senior Service Designer with active SC clearance to join a leading global IT consultancy on high-profile public sector digital transformation programmes.

You will lead end-to-end service design, shape digital services around user needs, apply GDS standards and accessibility principles, and mentor junior designers while collaborating with UX, research, product and development colleagues.

Qualifications

• Active SC Security Clearance is essential.
• Proven experience leading service design in complex digital transformation programmes.
• Strong knowledge of GDS standards and inclusive design principles.

Responsibilities

• Leading end-to-end service design activities from discovery to delivery.
• Designing and shaping digital services around user needs and business objectives.
• Applying GDS standards, accessibility requirements and inclusive design principles.
• Planning and facilitating workshops, stakeholder sessions, co-design activities and design sprints.
• Collaborating with multidisciplinary teams including UX/UI Designers, Researchers, Product Owners and Developers.
• Using research, insights and service mapping to identify opportunities and improve customer experiences.
• Supporting and mentoring junior designers and contributing to the design community.

Skills

SC Clearance

GDS standards

Stakeholder engagement

Workshop facilitation

User-centred design

Mentoring juniors

Job description

SENIOR SERVICE DESIGNER

£70,000 - £82,320+ Excellent Benefits, Healthcare Options & Bonus

Lead. Shape. Transform. Make a Difference.

Hybrid Working | Manchester

Are you an experienced Senior Service Designer with active SC clearance looking for your next opportunity?

Join a leading global IT consultancy and play a key role in delivering high-profile public sector digital transformation programmes.

You'll have the opportunity to tackle complex challenges, influence service strategy and design intuitive, accessible, user-centred services that make a genuine difference to people's lives.

WHAT YOU'LL BE DOING

• Leading end-to-end service design activities, from initial discovery through to implementation and delivery.
• Designing and shaping innovative digital services around user needs and business objectives.
• Applying GDS standards, accessibility requirements and inclusive design principles.
• Planning and facilitating workshops, stakeholder sessions, co-design activities and design sprints.
• Working closely with multidisciplinary teams, including UX/UI Designers, User Researchers, Product Owners and Developers.
• Using research, insights and service mapping to identify opportunities and improve customer experiences.
• Supporting and mentoring junior designers while contributing to the wider design community.

WHY CONSIDER THIS OPPORTUNITY

High-profile programmes: Work on major public sector transformation initiatives.

Real impact: Help shape services used by thousands of people.

Career development: Access ongoing training, professional development and industry certifications.

Collaborative culture: Work alongside talented designers and transformation specialists.

Competitive package: £70,000-£80,000 base salary, alongside a strong benefits package, healthcare options and performance-related bonus.

Flexible working: Hybrid arrangements with base locations across London, Manchester, Glasgow and Bristol.

WHAT WE'RE LOOKING FOR

• Proven experience operating as a Senior Service Designer within complex digital transformation environments.
• Strong knowledge of GDS standards and user-centred design principles.
• Experience leading service design projects and engaging senior stakeholders.
• Excellent workshop facilitation, communication and collaboration skills.
• Active SC Security Clearance is essential.