Senior Service Designer - Government-Facing Services

Methods; Birmingham; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Management development

Wellness programme

Flexible working

Office social events

Pension

Job summary

Methods is a UK-based IT services consultancy partnering with central government to transform public services. The role focuses on service design, user-centred approaches, and collaboration across multidisciplinary teams to deliver simple, accessible, and effective government services.

You'll work within a dynamic SD community, mentor junior members, and contribute to research, workshops, and design implementations that support cross-government initiatives and private sector projects.

Qualifications

• Demonstrable passion for service design and user-centred approaches.
• Experience communicating complex concepts to diverse audiences.
• Ability to translate user needs into practical design solutions.

Responsibilities

• Identify and design services aligned with government standards.
• Advocate for users and ensure accessibility and simplicity.
• Create service maps, blueprints and visualize design problems.
• Collaborate in a multidisciplinary team and share design work.

Skills

Design communication

Communicating abstractions

Tech constraints in design

Workshop facilitation

User research insights

Prototyping

Agile working

Relevant industry experience

Job description

Methods is a UK-based IT services consultancy partnering with central government to transform public services. The role focuses on service design, user-centred approaches, and collaboration across multidisciplinary teams to deliver simple, accessible, and effective government services.

You'll work within a dynamic SD community, mentor junior members, and contribute to research, workshops, and design implementations that support cross-government initiatives and private sector projects.