Senior Service Designer

Service Design Magazine; Sheffield; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Methods Business and Digital Technology Limited is seeking a dedicated Service Designer to help design government services that are user-centred and accessible.

You will map journeys, create blueprints, run workshops, and collaborate across disciplines in an Agile environment to deliver end-to-end public-sector services.

Qualifications

• Experience in service design within a government or public-sector context.
• Ability to map user journeys and design service blueprints.
• Proven ability to run workshops and facilitate discussions.
• Strong communication skills across stakeholders and teams.
• Familiarity with GOV.UK design standards and patterns.

Responsibilities

• Design services aligned with government standards and user needs.
• Create service maps, blueprints, and artefacts.
• Collaborate within a multidisciplinary team and conduct research.

Skills

Service design

User research

Workshop facilitation

Agile environment

Communication

GOV.UK style

Cross-team collaboration

Job description

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses – with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Requirements

Your main day to day responsibilities will be:

• Identifying, developing, and using best practice and standards to design services consistent with the rest of government
• Advocating for users and understanding user needs to design simple, effective, and accessible services
• Creating service maps, blueprints, and other concepts
• Mapping user journeys, processes, and visualising design problems
• Articulating and solving complex problems, from end to end and surface to core
• Communicating concepts to users and stakeholders
• Selling your ideas with persuasive storytelling
• Experience with the GDS/GOV.UK style guide and service design standard
• Collaborating within a multidisciplinary team by sharing design work, and participating in research

You will also be expected to carry out the following day to day activities:

• Advocating for user-centred design and being an active part of the Design community within Methods and across government to share ideas and best practice, and proactively help and support each other
• Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
• Project support and guidance to other team members in the SD community of practice
• Coach and mentor more junior team members in the SD community of practice
• Support probation and annual reviews for more junior team members in the SD community of practice
• Support training and development plans alongside the Head of SD, and Deputy Director of UCD
• Bid support to Head of SD and Deputy Director of UCD
• Support permanent staff hiring when required

Essential Skills

You’ll have a demonstrable passion for service design, with the following skills or proven experience in:

• Talking about design and ideas in a way that other people understand
• Communicating often abstract concepts to people with a range of opinions and understanding
• Understanding how technology constraints may need to be considered in design
• Running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
• Understanding user needs, participating in research activities, and interpreting user research to inform design
• Contributing to the design of prototypes at different levels of fidelity
• Working in an agile environment

Qualifications

• Relevant industry experience