Senior Service Designer – Public Sector, Hybrid & AI

IBM; Hursley; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Sabbatical program

Paternity leave

Maternity leave

Maternity returners scheme

Private medical

Dental cover

Optical cover

Online shopping discounts

Employee Assistance Program

Life assurance

Group pension plan

25 days holiday

Job summary

IBM FutureNow is hiring a Senior Service Designer to lead the design and continuous improvement of complex, user-centred public sector services. You’ll translate user needs, policy aims and technology constraints into end-to-end services while collaborating with senior stakeholders and multidisciplinary teams.

You will mentor designers, apply GDS principles, and ensure accessibility and security across all service touchpoints.

Qualifications

• Extensive experience as a Senior Service Designer.
• Delivery of complex services across Discovery to Live.
• Strong Agile, multidisciplinary and stakeholder management experience.
• Experience in government, public-sector or regulated environments.
• Strong expertise in service design, journey mapping, service blueprinting and systems thinking.
• Experience using research, data, prototyping and evidence to improve services.
• Knowledge of GDS principles, GOV.UK Service Standard and accessibility.
• Experience with data, AI, automation or emerging technologies.
• Experience developing service strategies, governance and design standards.

Responsibilities

• Lead end-to-end service design across Discovery, Alpha, Beta and Live.
• Design complex, user-centred services using research, data and evidence.
• Create journeys, blueprints and service maps to improve services.
• Apply GDS principles and GOV.UK Service Standard.
• Ensure services are accessible, inclusive, secure and effective.
• Facilitate workshops and influence senior stakeholders.
• Collaborate across multidisciplinary Agile teams.
• Mentor designers and promote service design best practice.

Skills

Senior Service Designer

GDS principles

Stakeholder management

Agile delivery

Public sector

Accessibility

GOV.UK Service Standard

Figma

Miro

FigJam

Mentoring

Education

Bachelor's Degree

Tools

Figma

Miro

FigJam

Job description

IBM FutureNow is hiring a Senior Service Designer to lead the design and continuous improvement of complex, user-centred public sector services. You’ll translate user needs, policy aims and technology constraints into end-to-end services while collaborating with senior stakeholders and multidisciplinary teams.

You will mentor designers, apply GDS principles, and ensure accessibility and security across all service touchpoints.