Senior Service Designer - End-to-End Transport Experience

Service Design Jobs; Manchester; Presencial; GBP 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Wellbeing & parental leave

Resumo da oferta

Service Design Jobs is seeking an experienced Service Designer to join our transport design team. You will help create seamless digital experiences, build advocacy, and advance service design across the Group.

You will share knowledge, advocate for service design with product teams, and help evolve the craft with a practical, user-centered approach. You’ll work in agile teams, uncover priorities, visualise outcomes, and shape pivotal initiatives guided by insights from colleagues, customers and

Qualificações

• Minimum 5 years of experience as a service designer.
• Ability to design across end-to-end customer lifecycle.
• Strong collaboration and communication with multidisciplinary teams.

Responsabilidades

• Work creatively within agile teams to uncover priorities, visualise outcomes and define scope.
• Shape pivotal initiatives guided by insights from colleagues, customers and markets.
• Attend workshops, understand business context, risks, and inform key decisions.
• Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions.
• Support research and document current and future state services.
• Make good design decisions, advocate the user perspective, challenge constraints.
• Collaborate with designers, journey managers, product owners and engineers.
• Share knowledge and embed design principles across product, service and journeys.

Conhecimentos

Service design

Systems thinking

Stakeholder management

Communication

Descrição da oferta de emprego

Service Design Jobs is seeking an experienced Service Designer to join our transport design team. You will help create seamless digital experiences, build advocacy, and advance service design across the Group.

You will share knowledge, advocate for service design with product teams, and help evolve the craft with a practical, user-centered approach. You’ll work in agile teams, uncover priorities, visualise outcomes, and shape pivotal initiatives guided by insights from colleagues, customers and