Senior Service Design & Transformation Lead

Transform; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Holiday entitlement, 28 days

Day off on your birthday

Pension eligibility, up to 5% matched contributions

Life assurance

Enhanced maternity and paternity leave

Cycle to work & electric car schemes

Job summary

Transform in Greater London is seeking a Senior Service Designer responsible for leading service design projects, enhancing user experience, and mentoring team members. The ideal candidate will have over 5 years of experience in service, product, and experience design.

Key skills include expertise in service design methodologies, strong analytical capabilities, and visual communication skills. Transform offers a diverse and inclusive workplace with various benefits including holiday entitlement and a flexible benefits package.

Qualifications

• At least 5 years of experience in service, product and experience design.
• Ability to produce accessible visualisation for clients and colleagues.
• Demonstrable analytical and problem-solving skills.

Responsibilities

• Lead service design projects across various sectors.
• Understand clients' strategic contexts and reconcile customer needs.
• Develop skills and mentor colleagues in service design.

Skills

Service design tools and methodologies

User research techniques

Analytical skills

Stakeholder engagement

Visual communication

Mentoring junior team members

Complex user journey design

Education

Degree in Human-Computer Interaction (HCI) or related field

Job description

Transform in Greater London is seeking a Senior Service Designer responsible for leading service design projects, enhancing user experience, and mentoring team members. The ideal candidate will have over 5 years of experience in service, product, and experience design.

Key skills include expertise in service design methodologies, strong analytical capabilities, and visual communication skills. Transform offers a diverse and inclusive workplace with various benefits including holiday entitlement and a flexible benefits package.