Lead Service Designer - Shape End-to-End Public Services

scrumconnect ltd; Greater London; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

Scrumconnect Consulting in London is seeking a Lead Service Designer to set the design vision for complex public services and lead designers across organisations.

You will shape end-to-end services across digital, offline and operational channels, align with policy intent and work with senior stakeholders to drive user-centric outcomes.

The role requires experience in GDS Service Standard and mentoring teams, with hybrid working and one day per week in London.

Qualifications

• Extensive experience as a service designer and leader.
• Experience designing complex multi-organisation services.
• Strong service mapping, blueprinting and facilitation skills.
• Skilled at influencing senior stakeholders and policy decisions.
• Experience in multidisciplinary agile teams and GOV.UK standards.

Responsibilities

• Set the service design vision and approach for one or more teams.
• Lead the design of end-to-end services across digital, offline and operational channels.
• Create service maps, blueprints and target service models.
• Work with senior policy and operational leaders to align services with user needs and policy intent.
• Lead and develop other designers, setting quality and ways of working.
• Make sure services meet the GDS Service Standard and accessibility needs.
• Lead teams through GDS service assessments.
• Contribute to the wider design community and practice.

Skills

Service design leadership

Service mapping

Blueprinting

Stakeholder influence

Agile teams

GDS Service Standard

Job description

Scrumconnect Consulting in London is seeking a Lead Service Designer to set the design vision for complex public services and lead designers across organisations.

You will shape end-to-end services across digital, offline and operational channels, align with policy intent and work with senior stakeholders to drive user-centric outcomes.

The role requires experience in GDS Service Standard and mentoring teams, with hybrid working and one day per week in London.