Senior Service Designer specializing in Digital Solutions for Data Solutions in the public sector.

Social network you want to login/join with:

Senior Service Designer specializing in Digital Solutions for Data Solutions in the public sector, London

Client:

S.i. Systems

Location:

London, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

fe870b89185a

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Our client is seeking a Senior Service Designer specializing in Digital Solutions for Data Solutions in the public sector.

Must Haves:

• 8+ years as a Service Designer, Product Owner, or UX Designer with experience in the public sector
• Experience conducting and analyzing research data and presenting at all levels of business
• Experience leading workshops and creating journey maps based on human-centered design (UX, customer experience, service design, interaction design, etc.)
• Experience reviewing, designing, and delivering digital products

Key Responsibilities:

• Review, discovery, prioritization, prototyping, evaluation, and change management for program review and data product delivery
• Integration of human-centred design methods into program review and data product delivery
• Analysis and documentation of project outcomes such as efficiency in use for staff and easy access to services for citizens
• Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture, etc.) and identification of gaps, opportunities, and solutions
• Based on stakeholders' policies, goals, priorities, and opportunities, develop and deliver user and behavioral field research, co-design workshops, prototype design and testing, journey map and service blueprint development, process mapping, service prototyping, user story mapping, usability testing, service performance measurement, analysis, reporting, and strategy and roadmap documents
• Depict the overall end-to-end data/analytics product service journey, including needs, opportunities, solutions, and metrics
• Plan for integrating specific design and development work into the overall data service experience and measure results
• Collaborate with program teams (executives and front-line staff) to co-design and develop new processes and policies for change management
• Plan for integrating new data architectural solutions into existing data service operations, considering migration impacts, data management innovation, change management, and data governance