Senior Service Designer

Barclays; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a hands-on Service Designer to lead transformation initiatives and enhance colleague experiences. This role involves creating end-to-end journey maps, facilitating engaging workshops, and utilizing design tools like FIGMA to visualize processes. You'll collaborate with cross-functional teams and leverage research methodologies to drive user-centered design. Join a dynamic in-house transformation team and contribute to impactful projects in a flexible hybrid working environment, where your insights will shape the future of work for colleagues. Enjoy a range of benefits as a contract employee, making a meaningful difference in the organization.

Benefits

Pension enrolment after 12 weeks

Holiday pay

24/7 Employee Assistance Programme

Discounts at various retailers and entertainment venues

Qualifications

• Proven hands-on service designer with experience in transformation initiatives.
• Strong visual design skills using FIGMA or similar tools.
• Relevant certifications such as LUMA or Human-Centred Design are advantageous.

Responsibilities

• Create and own end-to-end journey maps for user experience clarity.
• Lead engaging digital workshops with stakeholders.
• Collaborate with delivery teams on user-centered design.

Skills

Service Design

Journey Mapping

FIGMA

Workshop Facilitation

Cross-functional Collaboration

User Research

Process Improvement

Human-Centred Design

Tools

Adobe Illustrator

Miro

MS Whiteboard

Workday (WD)

Job description

Senior Service Designer

Location: Glasgow or Northampton (3 days onsite, Tuesday-Wednesday-Friday)

Length: 6 months

PAYE only

Overall purpose of the role

At Barclays, we're transforming the way our colleagues experience work, and we're looking for a hands-on Service Designer to help lead this change. This role focuses on shaping and improving end-to-end colleague journeys, from onboarding to growth and beyond.

Responsibilities

1. Create and own end-to-end journey maps, ensuring clarity across user experience, process pain points, and backlog priorities.
2. Lead engaging digital workshops (typically 5-8 participants), building future-state journey maps with stakeholders.
3. Use FIGMA to visually articulate journeys, flows, and prototypes.
4. Apply research methodologies such as user interviews, persona creation, observational research, and data-driven insights.
5. Collaborate with delivery teams, product owners, and transformation leads, contributing to backlog development and user-centered design.
6. Work as part of an in-house transformation team, actively participating in delivery rather than just advising.

Skills and Experience

1. Proven hands-on service designer with experience in transformation initiatives and influencing service delivery.
2. Comfortable with ambiguity, process improvement, and journey visualization based on research-backed insights.
3. Strong visual design skills using FIGMA or similar tools like Adobe Illustrator, Miro, MS Whiteboard.
4. Experience facilitating workshops, managing participants, and gaining stakeholder buy-in both digitally and in person.
5. Ability to work effectively with cross-functional teams and senior stakeholders.
6. Experience with Workday (WD) in HR/colleague experience projects is a plus.
7. Experience in financial services is desirable.
8. Relevant certifications such as LUMA or Human-Centred Design are advantageous.

About Barclays

Barclays is a British universal bank with diversified operations worldwide, including consumer banking, payments, and a full-service global corporate and investment bank. The bank values Respect, Integrity, Service, Excellence, and Stewardship, shaping its relationships and performance metrics.

Diversity & Inclusion

Barclays fosters a culture of inclusion where individuals of all backgrounds feel confident, valued, and able to contribute fully.

Hybrid Working

The company is implementing a flexible hybrid work model, with colleagues spending between 20% to 60% of their time in the office, depending on roles and personal circumstances.

Your Benefits

As a contract employee through Randstad Sourceright, you'll enjoy benefits including pension enrolment after 12 weeks, holiday pay, 24/7 Employee Assistance Programme, and discounts at various retailers and entertainment venues.