Senior Service Designer

NEC Software Solutions; Greater London; Hybrid; GBP 46,000 - 65,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming public sector services through innovative design. As a Recruitment Business Partner, you'll lead impactful projects that prioritize inclusivity and sustainability. Collaborate with diverse teams and engage in user-centered design practices to create accessible solutions. This role offers a unique opportunity to influence positive change while working in a supportive environment that values personal and professional growth. If you're passionate about making a difference and have a strong background in service design, we invite you to apply and help shape the future of public services.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance

Group Pension Plan

Flexible benefits

Free access to LinkedIn Learning

Qualifications

• Minimum requirement is a degree or professional experience relevant to service design.
• Experience in delivering service design projects is essential.

Responsibilities

• Lead and direct projects managing multidisciplinary teams.
• Support team members and oversee professional development.
• Define and refine practice methods for inclusive design.

Skills

Service Design

User-Centred Design

Stakeholder Management

Facilitation

Prototyping

Visual Communication

Systems Thinking

Research Collaboration

Education

Degree in relevant field

Job description

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Direct message the job poster from NEC Software Solutions

Recruitment Business Partner @ NEC Software Solutions | Public Sector Recruitment | Delivering Excellence to cutting edge Public Sector Projects

Come join us and make a difference in the world!

Discover more at www.necsws.co

About NEC Digital Studio

At NEC Digital Studio, we believe in design practices that make the world more humane. NEC Digital Studio was created to put people at the centre of services, positively changing how they experience the world. Everything we design, build, and maintain is made for life.

Our mission is to empower organisations to be more effective, inclusive, and sustainable through tools, systems, and experiences that are intelligent, integrated, and intuitive for all. As a people-first digital studio, we are designing and developing evidence-led solutions at scale to transform the services used by everyone, every day. We specialise in working with seldom heard voices and diverse user groups, practicing participatory co-design and ethical research. Our teams are experts in accessibility and digital inclusion.

We’d love your help, and we’ll support you all the way. Discover more at NEC Digital Studio | Made for Life (necsws.com)

Location: Hybrid

Salary: We intend for this role to be London-based, with a salary range of £46,000-65,000 depending on experience. If the applicant is outside London, the salary would not include a London weighting.

Role Overview

What we’re looking for:
We’re seeking a skilled practitioner with significant experience in delivering service design projects. Your role will focus on creating end-to-end, evidence-based, inclusive, accessible, and planet-friendly services. You’ll often work with multidisciplinary teams on complex projects where autonomy and project management are key.

We value individuals who champion our core values: caring passionately, being fluent in people, believing in your craft, pushing conventions, being open to change, and valuing each other. You will also play a key role in championing our user-centred design (UCD) approach, especially when working with clients new to UCD.

Key Responsibilities

• Leading and directing projects, managing multidisciplinary teams and clients to deliver inclusive, accessible, and sustainable services.
• Supporting and line-managing team members, overseeing appraisals and professional development.
• Defining and refining practice methods to enhance collaborative work and inclusive, sustainable design.
• Supporting business development by identifying opportunities and assisting with proposals and pitches.

Skills and Experience

We’re interested in candidates with skills or experience in some of the following areas:

• Research: Collaborating with user researchers to understand key service factors.
• Strategy & Systems Thinking: Leading teams to map and analyze strategies, systems, and scenarios, and forming strategic recommendations.
• User-Centred Journeys & Experiences: Leading projects that deliver optimal outcomes for users, feasible implementation, and alignment with client strategies.
• Facilitation: Leading workshops and inspiring presentations to clients and stakeholders.
• Visual & Written Communication: Creating compelling visuals and clear, concise documentation.
• Recommendation & Implementation: Working with stakeholders to identify feasible changes, outlining timelines and resources.
• Prototyping: Leading cross-disciplinary efforts to design, build, and test prototypes (online and offline).
• Stakeholder Management: Negotiating and guiding stakeholders toward positive, budget-conscious outcomes.
• Managing Complexity & Ambiguity: Supporting teams through complex, uncertain projects.
• Proactive & Autonomous Leadership: Initiating conversations and adding value independently.

How We Work

We collaborate with central and local government, NHS, charities, and private organizations. Sometimes embedded in client teams, moving across sectors every 3-12 months to diversify experience. Our weekly team meet-ups foster shared learning, and we work closely with user research and digital teams. Senior team members support your wellbeing, goal-setting, and feedback.

Qualifications

We welcome applicants from all backgrounds. The minimum requirement is a degree or professional experience relevant to service design.

Additional Benefits

• Private Medical Cover (option to include family members)
• 25 days paid holiday, with buy/sell options
• 4x basic salary life assurance (additional cost for increases)
• Group Pension Plan with employer contributions
• Flexible benefits tailored to individual needs
• Free access to LinkedIn Learning (over 15,000 courses)

Other Information

Candidates must demonstrate right to work in the UK; evidence required. Offers are subject to vetting, references, health checks, and possibly a DBS check. NEC is an equal opportunities employer committed to inclusivity. Please share any accessibility needs during recruitment.

Who We Are

Part of NEC Corporation, our software supports emergency services, healthcare, transportation, and more. Our work helps improve public services and makes a difference worldwide. We’re excited to have your help and will support you throughout the process.

Application instructions include submitting a CV, cover letter, and a project presentation demonstrating your qualifications. We look forward to your application!