Lead Workplace Services & Service Delivery (Hybrid)

National Highways; Stevenage; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

National Highways is seeking a Lead Service Delivery Manager within the Workplace Services team. You will lead the integrated service operations and continual improvement across Digital Workplace Services, aligning capabilities with business objectives and risk appetite.

The role is hybrid, requiring two days per week in an National Highways office, with travel to Birmingham, Leeds and other offices as needed.

Qualifications

• Requires strong ITIL background with governance experience.
• Proven ability to lead service delivery and continual improvement.
• Experience managing budgets, risks and supplier performance.

Responsibilities

• Lead integrated service operations across Workplace Services.
• Build strategic relationships with senior stakeholders, suppliers and partners.
• Oversee supplier management, contract health, risk and value for money.
• Develop plans, reporting and insights to support decision-making and service improvements.
• Lead service risk, performance, availability, capacity and quality management.
• Deputise for Head of Service (Workplace Services) as required.

Skills

Strategic leadership

Stakeholder mgmt

Supplier management

Budgeting

ITIL

Analytical thinking

Communication

People management

Change management

Job description

National Highways is seeking a Lead Service Delivery Manager within the Workplace Services team. You will lead the integrated service operations and continual improvement across Digital Workplace Services, aligning capabilities with business objectives and risk appetite.

The role is hybrid, requiring two days per week in an National Highways office, with travel to Birmingham, Leeds and other offices as needed.