Senior Service Advisor & Team Lead - Customer Excellence

Listers Group Ltd; Cutnall Green; On-site; GBP 40,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount

Listers benefits discounts

Long service incentives

Staff referral scheme

In-house qualifications

Company events

Job summary

Listers Group Ltd in Droitwich is seeking a Senior Service Advisor to join our Land Rover dealership. The role focuses on delivering excellent customer service, managing workshop workflow, and supporting the Service Manager.

Hours are Mon-Fri 08:00-18:00 with Saturdays on a rota, and an OTE of £41,500. You will upsell services, liaise with workshop, parts and sales, and ensure a seamless handover from drop-off to completion.

Qualifications

• Experience in customer service roles with sales targets.
• Organised and able to schedule workload.
• Motor trade or car dealership experience preferred.
• Knowledge of dealer management systems advantageous.

Responsibilities

• Deliver high levels of customer satisfaction in a busy environment.
• Work as part of a team to manage workflow and upsell services.
• Support the Service Manager in department performance and staff development.
• Book customer vehicles in for maintenance/repairs and liaise with workshop.

Skills

Customer service

Target driven

Team collaboration

Organisational skills

Dealership experience

DMS

Tools

DMS

Job description

Listers Group Ltd in Droitwich is seeking a Senior Service Advisor to join our Land Rover dealership. The role focuses on delivering excellent customer service, managing workshop workflow, and supporting the Service Manager.

Hours are Mon-Fri 08:00-18:00 with Saturdays on a rota, and an OTE of £41,500. You will upsell services, liaise with workshop, parts and sales, and ensure a seamless handover from drop-off to completion.