Senior Service Advisor

Listers Group Ltd; Cutnall Green; On-site; GBP 40,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount

Listers benefits discounts

Long service incentives

Staff referral scheme

In-house qualifications

Company events

Job summary

Listers Group Ltd in Droitwich is seeking a Senior Service Advisor to join our Land Rover dealership. The role focuses on delivering excellent customer service, managing workshop workflow, and supporting the Service Manager.

Hours are Mon-Fri 08:00-18:00 with Saturdays on a rota, and an OTE of £41,500. You will upsell services, liaise with workshop, parts and sales, and ensure a seamless handover from drop-off to completion.

Qualifications

• Experience in customer service roles with sales targets.
• Organised and able to schedule workload.
• Motor trade or car dealership experience preferred.
• Knowledge of dealer management systems advantageous.

Responsibilities

• Deliver high levels of customer satisfaction in a busy environment.
• Work as part of a team to manage workflow and upsell services.
• Support the Service Manager in department performance and staff development.
• Book customer vehicles in for maintenance/repairs and liaise with workshop.

Skills

Customer service

Target driven

Team collaboration

Organisational skills

Dealership experience

DMS

Tools

DMS

Job description

Job Introduction We are recruiting for a Senior Service Advisor to join our Land RoverDealership in Droitwich. We are keen to hear from experienced Service Advisors who are looking to take a step towards management and develop their skills further. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £41,500 .

Role and Responsibilities

• You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
• Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
• Supporting the Service Manager in the performance if the department and assisting in staff development.
• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.

We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.

If you are looking for similar motor trade jobs you can also join our Talent Bank. TPBN1_UKTJ