Trainee Service Advisor

Listers Group; Hereford; On-site; GBP 22,000 - 36,000; Full time

Benefits offered by this job

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Job summary

Listers Group in Hereford is recruiting a Trainee Service Advisor for our Land Rover dealership. You will be the first point of contact for service, MOT and repair customers, handling bookings, greetings and progress updates.

This is a hands-on, learn-the-business role with ongoing training and clear progression alongside a strong benefits package and supportive team environment.

Qualifications

• Excellent communication and customer service skills.
• Motivated learner with a drive to progress in the motor trade.
• Able to build rapport quickly with customers and colleagues.

Responsibilities

• Book in vehicles and greet clients.
• Inform customers about progress and updates.
• Upsell services and liaise with workshop and internal departments.

Skills

Customer rapport

Target focus

Professional presentation

Team player

Job description

Due to an internal promotion, an exciting opportunity has arisen for a Trainee Service Advisor to join our successful team at our Land Rover dealership in Hereford.

Working hours are Monday to Friday, 08:00-18:00, with a one-hour break. Saturday hours are 09:00-13:00 on a rotational basis.

Excellent basic salary with OTE up to £36,000 plus benefits.

When clients bring their vehicles into one of our dealerships for service, MOT or repair, their first point of contact is one of our highly trained Service Advisors.

We require driven and motivated individuals who are looking for a role with on-going training and progression. This is a genuine learn the business role and a great opportunity for anyone wanting to have a career in the motor trade.

Working as part of a team your duties will include:

• Booking in vehicles
• Greeting clients
• Informing them of progress
• Up selling
• Liaising with the workshop and other internal departments

What we're looking for:

• Unlimited confidence, resilience, drive, energy and talent
• A well-presented individual with a desire, character and attitude to succeed
• The ability to quickly establish and build rapport with our customers
• A real hunger to meet and exceed targets and KPI's

In return for your hard work, we'll support you with coaching & development every step of the way. Also, to reward your commitment you'll get:

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicingListers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events