Senior Service Advisor

Listers Group Limited; United Kingdom; Remote; GBP 37,000 - 46,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Wellness programme

Sick pay

Life insurance

Staff discount

Listers Benefits

Long service rewards

Referral scheme

In-house qualifications

Company events

Job summary

Listers Group Limited's Land Rover dealership in Droitwich is seeking a Senior Service Advisor to progress towards management and develop skills.

You'll handle customer service in a busy environment, support the Service Manager, book vehicles, update customers on progress, and liaise with Workshop, Parts and Sales to ensure timely vehicle handovers. Monday to Friday 08:00-18:00 with Saturday rota; OTE £41,500.

Qualifications

• Experience in customer service roles with targets.
• Experience in automotive or dealership is preferred.
• Good organisation and administration skills.

Responsibilities

• Booking customer vehicles in for maintenance or repairs and coordinating with the workshop.
• Meeting customers on arrival and providing a seamless service from drop-off to handover.
• Updating customers on progress, authorising additional work and making follow-ups.
• Liaising with Workshop, Parts and Sales to ensure vehicles are ready on time.
• Supporting the Service Manager and assisting in staff development.

Skills

Customer service

Sales targets

Teamwork

Organisation

DMS knowledge

Job description

Job Introduction

We are recruiting for a Senior Service Advisor to join our Land RoverDealership in Droitwich. We are keen to hear from experienced Service Advisors who are looking to take a step towards management and develop their skills further.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of £41,500.

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Supporting the Service Manager in the performance if the department and assisting in staff development.
• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then If you are looking for similar motor trade jobs you can also join our Talent Bank.