Senior Service Advisor: Fast-Paced Auto Service

Motus Group; Loughborough; In loco; GBP 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

31 days holiday per year (including BH

Recommend a Friend Scheme

Discounted days out with family and朋友

Retail discounts

Fully funded, Nationally Recognised 3

Manufacturer specific training

Salary Finance

Employee Assistance Programme

Team member Pension Scheme

Friend & family referrals

Discounts for family and friends

Descrizione del lavoro

Pentagon Motor Group is seeking a Senior Service Advisor for its Loughborough team. You will drive excellent aftersales service, coordinate workshop activity, and be the primary liaison between customers and the workshop.

The role emphasizes accuracy, clear communication, and delivering a premium customer experience. You will manage enquiries, promote value‑added services, and ensure timely, precise documentation.

Competenze

• Experience delivering high standards of customer service in a fast-paced environment.
• Strong communication with customers and colleagues.
• Excellent organisational skills and attention to detail.

Mansioni

• Provide high-standard courtesy and integrity in all customer interactions.
• Explain repairs, costs, and timescales clearly to customers.
• Keep customers updated via in-person, phone, text, or email.
• Explain Visual Health Checks to customers as a safety measure.
• Quote accurate repair times to maximise sold hours and labour revenue.
• Invoice retail work on the day of completion.

Conoscenze

Customer service

Communication

Organisational skills

Problem solving

Teamwork

Descrizione del lavoro

Pentagon Motor Group is seeking a Senior Service Advisor for its Loughborough team. You will drive excellent aftersales service, coordinate workshop activity, and be the primary liaison between customers and the workshop.

The role emphasizes accuracy, clear communication, and delivering a premium customer experience. You will manage enquiries, promote value‑added services, and ensure timely, precise documentation.