Automotive Service Concierge

Pentagon Group; Caerphilly; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

31 days holiday including Bank Holiday

Recommend a Friend Scheme

Discounted days out

Retail discounts

Fully funded qualifications

Manufacturer training

Salary Finance

Employee Assistance Programme

Pension scheme

Referral payments

Family discounts

Job summary

Pentagon Motor Group is hiring a Service Advisor to join the Stoke team. You will deliver an exceptional aftersales service, handle customer enquiries, promote added services and manage workshop loading.

The role requires clear communication with customers and the workshop, ensuring accurate invoicing and timely updates throughout the service journey. The position offers exposure to a busy automotive service department, with opportunities for training, development and progression within the

Qualifications

• Experience in a busy, fast paced office environment.
• Exceptional customer service skills and a positive attitude.
• Strong administration and attention to detail.

Responsibilities

• Deliver exceptional aftersales service and manage customer enquiries.
• Promote value-added services and coordinate workshop loading.
• Accurately invoice retail work on the day of completion.
• Keep customers updated on service progress and timescales.
• Ensure clear communication between customers and the workshop.

Skills

Customer service

Office environment

Administration

Organisation

Team player

Calm under pressure

Job description

Pentagon Motor Group is hiring a Service Advisor to join the Stoke team. You will deliver an exceptional aftersales service, handle customer enquiries, promote added services and manage workshop loading.

The role requires clear communication with customers and the workshop, ensuring accurate invoicing and timely updates throughout the service journey. The position offers exposure to a busy automotive service department, with opportunities for training, development and progression within the